INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Do you offer delivery services?

Yes, we offer delivery services across Kenya. Delivery fees vary depending on your location and the size of the item. Our team will confirm the cost and schedule once you place your order.

Can I pay on delivery?

In select areas, we offer cash on delivery for specific products. However, a commitment deposit may be required for large items or deliveries outside Nairobi.

Are your products new or refurbished?

All our products are brand new, sourced directly from trusted manufacturers and distributors to ensure quality and durability.

Do your products come with a warranty?

Yes. Most of our electronics, appliances, and solar equipment come with manufacturer warranties ranging from 6 to 24 months. Warranty terms vary by product.

Can I return or exchange a product?

We accept returns or exchanges within 48 hours of delivery for defective or incorrect items. The product must be in original condition and packaging. Contact our support team for assistance.

INFORMATION ABOUT US

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